Strategy & Planning
– Planning and Leading the collections strategy along with Senior Management.
– Will be responsible for identifying and managing the agencies. Will be instrumental in designing Collections SOP for in-house and agency teams. Legal perspective
– Co-ordination with legal machinery for end to end use of legal tools
– End to End Process Management: Arbitration proceedings, recourse, etc.
Target Perspective
– Managing the overall portfolio as per the agreed targets
– Collection of dued from delinquent customers through field team, legal and skip tools
– Portfolio Management – minimizing buckets flow and maximising recoveries from NPA accounts
